Frequently Asked

Please give our Patient Registration team a call to see if we are In Network with your insurance plan: (312) 291-9305 and select Option 2. Please have your insurance card handy.

You can e-mail your order to or fax it to (312) 896-1436.

Our billing department can be reached at (312) 392-2492.

We are a vendor neutral provider to ensure we are stocked with the best equipment and equipment for every need.

  • Custom Fit and Off-the-shelf Orthotics
  • Back to Sports Braces
  • Contracture treatment devices: Dynamic Splints
  • Cold therapy devices
  • DVT Prevention units
  • Continuous Passive Motion (CPM) devices
  • Nebulizers Equipment and/or supplies
  • Neuromuscular Electrical Stimulators (NMES) and/ors upplies
  • Transcutaneous electrical nerve stimulators (TENS) and/or supplies
  • Bone Stimulator
  • Adaptive equipment
  • Canes and/or crutches
  • Commodes/Urinals/Bedpans
  • Traction Equipment
  • Walkers
  • Wheelchairs seating/cushions
  • Wheelchairs (Standard Manual)

Please call our Patient Care department to inquire further at (312) 392-2512 or (312) 291-9305 and selecting Option 1.

Please reach out to our Patient Care team to inquire about your specific item’s return policy. Please note that we cannot accept returns of bath or shower equipment, unless there is a manufacturer’s defect.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as cash and checks. This includes HSA cards that are associated with a major card network.

You can e-mail to request an itemized invoice.

A Patient Care Coordinator will call you 1-2 days before your prescription ends to schedule a pick-up date and time that is convenient for you. If your unit was shipped to you, a pre-paid return label and box was included with your original delivery. You can then drop off the unit at any FedEx location near you. If you are in need of another pre-paid return label and box, please e-mail or call (312) 392-2512 or (312) 291-9305 and selecting Option 1.

Yes. However, the product and your insurance company will require your physician’s approval for an extension. Depending on the product, this extended rental period, if not covered by your insurance provider, may come at an additional cost to you.

We will require a doctor’s signed order stating the need for an extension. Once obtained, it can be e-mailed to or faxed to (312) 896-1436.

We wholeheartedly believe in the numerous benefits of cold therapy. However, it is no longer a covered benefit under private insurance plans so we offer self-pay pricing for these devices.

We also offer payment plans at no additional cost.

Yes, all of our cold therapy units require an order signed by your doctor.

We offer multiple types of cold therapy that vary in cost. Please reach out to our Patient Care department to learn more about what might be the best option for you at (312) 392-2512 or (312) 291-9305 and selecting Option 1.

Contact Us

Main Phone Number (312) 291-9305
Patient Questions (312) 392-2512


1621 W Carroll Ave
Chicago, IL 60612

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